Clinical treatment in hospital
Aneurin Bevan University Health Board
Ms M complained that Aneurin Bevan University Health Board failed to respond to a complaint she submitted in January 2023.
The Ombudsman decided that there had been a significant delay in the Health Board’s response and this caused inconvenience and frustration for Ms M. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms M, offer her redress of £100 in recognition of the delays and to provide Ms M with a complaint response within two weeks.