Swansea Bay University Health Board
Miss F complained that Swansea Bay University Health Board failed to provide a response to her complaint which she made to it in August 2023.
The Ombudsman found that the Health Board had not issued a complaint response and had failed to provide regular and meaningful updates. She said that this caused frustration and uncertainty to Miss F. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Miss F with an apology and explanation for the delay, to further apology for the lack of regular and meaningful updates and to issue its complaint response within 1 week.