Report Date


Case Against

Betsi Cadwaladr University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr B complained about the care and treatment that his late father received from the Health Board. Mr B said the Health Board had responded to initial concerns raised about his father’s care. However, after reviewing his father’s medical records, this prompted additional concerns to be raised about the medication and decision making. Mr B complained that the Health Board had failed to address all his concerns.

The Ombudsman accepted that the Health Board had responded to earlier concerns raised by Mr B. However, as the medical records had prompted additional concerns, the Ombudsman felt it would be helpful for Mr B to receive a further response. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to provide Mr B with a response to his complaint, within 30 working days.