Mr A complained that Neath Port Talbot Council had incorrectly issued a Hazard Awareness Notice in respect of a property for which he is the landlord and about the way his complaints to the Council were handled.
The Ombudsman decided that there was no maladministration in the issuing of the Hazard Awareness Notice but there had been unreasonable delays in responding to Mr A’s complaints. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr A within 2 weeks to apologise for its handling of his complaints.