Miss B complained that Cwm Taf Morgannwg University Health Board had failed to respond to her complaint, which made her feel ignored.
The Ombudsman found that Miss B had complained to the Health Board but had not received a response within a reasonable timeframe. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response, an apology for the delay and inconvenience caused, and a redress payment of £150 (within 6 weeks) in recognition of the delays and need to approach the Ombudsman.