Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr A complained, on behalf of his partner, that Cardiff and Vale University Health Board (“the Health Board”) had failed to undertake a thorough investigation into their complaint or respond fully to the issues raised in respect of the care and treatment that his partner received following the birth of their child.

The Ombudsman found that the Health Board’s complaint responses had addressed the issues raised in relation to the midwifery and nursing issues and that the actions identified and/or taken by the Health Board appeared broadly appropriate. However, the Ombudsman found that the Health Board had failed to provide an adequate response in relation to the issues raised about the Mental Health Liaison Team and/or the Psychologists involved in providing care and treatment.

The Ombudsman contacted the Health Board and in resolution of Mr A’s complaint it agreed to, within 20 working days, provide a further and more detailed complaint response addressing the concerns raised in the complaint to the Ombudsman, together with an apology for its failure to address those concerns when investigating the complaint and providing earlier responses. The Ombudsman considered this to be an appropriate resolution and did not investigate the complaint.