Report Date


Case Against

Swansea Bay University Health Board



Case Reference Number



Early resolution

Mr F complained that Swansea Bay University Health Board failed to respond to the complaint he made to it in July 2023.

The Ombudsman found there had been a delay in the Health Board responding to Mr F’s complaint. She said that this caused frustration for Mr F. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr F, offer him a redress payment of £100, and issue its complaint response within 6 weeks.