Report Date


Case Against

Powys County Council


Indoor Estate management

Case Reference Number



Early resolution

Mr H complained that Powys County Council delayed installing emergency lighting and has not put in place temporary lighting.

The Ombudsman found that the Council had failed to provide temporary lighting and had provided Mr H with incorrect information. She said that this caused frustration and uncertainty to Mr H. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to write to Mr H with an apology and explanation for the delay in installing temporary lighting, provide Mr H with a further apology for providing incorrect information and to install temporary lighting within 2 weeks.