Mr D complained that Hywel Dda University Health Board had failed to issue a response to his complaint which he made to it in March2024.
The Ombudsman found that the Health Board had failed to issue a complaint response. The Ombudsman said that this caused frustration and uncertainty to Mr D and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mr D with an apology and explanation for the delay, offer£50 redress to Mr D for his time and trouble in making his complaint and to issue a complaint response within 30 days.