Ms S complained that Betsi Cadwaladr University Health Board failed to provide a response to her complaint, which she made to it in December 2023.
The Ombudsman found that the Health Board had not issued a complaint response to Ms S. She said that this caused frustration and uncertainty to Ms S. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Ms S with an apology for the delay in issuing a complaint response, offer Ms S £150 in recognition of her time and trouble in making a complaint to the Ombudsman and to issue a complaint response within 6 calendar weeks.