Mr A complained about the care and treatment provided to his late father Mr B, at Glan Clwyd Hospital from February to April 2023, when he sadly died.
The Health Board had responded to most of the concerns raised in the initial complaint, but failed to investigate and respond to concerns about nursing care in the last days of Mr B’s life.
Instead of investigating the complaint, the Ombudsman sought and obtained the Health Board’s agreement to apologise to Mr A and to investigate and respond to the outstanding concerns. The Health Board agreed to undertake these actions within 3 months.