Report Date


Case Against

Swansea Bay University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mrs B complained to Swansea Bay University Health Board (“the Health Board”) about the care and treatment provided to her late mother. Following receipt of the Health Board’s complaint response, Mrs B remained dissatisfied, as not all issues she had raised had been addressed.

The Ombudsman found that the Health Board had not provided a response to Mrs B about her concerns that her mother’s hospital call bell had not been responded to by nursing staff.

The Ombudsman sought and gained the Health Board’s agreement to provide a further complaint response to Mrs B, specifically addressing this issue, within 20 working days.