Report Date


Case Against

Valleys To Coast Housing



Case Reference Number



Early resolution

Ms G complained about outstanding repairs and the quality of repairs undertaken by Valleys To Coast Housing. Ms G also said her dining room table has been damaged.

The Ombudsman found that the Association had incorrectly closed Ms G’s previous complaint. She said this caused frustration to Ms G. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Association’s agreement to write to Ms G with an apology for closing her complaint in error, offer to pay £75 redress and to issue a complaint response in relation to all outstanding matters within 4 weeks.