Report Date


Case Against

Cardiff Council



Case Reference Number



Early resolution

Ms A complained that she was unhappy with Cardiff Council’s response to her complaint about flies in her property from exterior bins, issues relating to housing officers, and reasonable adjustments for communication.

The Ombudsman found that the Council had not provided a solution to the flies. Ms A’s relationship with housing officers was no longer positive and it was unclear if reasonable adjustments for communication had been formally agreed.

The Ombudsman sought and gained the Council’s agreement within 10 working days, to write to Ms A to confirm reasonable adjustments, allocation of a new housing officer, and arrangements for installation of fly screens.