Miss A complained about disrepair problems she had at her property and Tai Calon’s (“the HA”) communication with her over the years, especially given the impact it has had on the family’s physical/mental health. She also expressed dissatisfaction that the HA was not keeping her updated about progress with the insurance claim that she had made against the HA’s insurers.
The HA agreed, by way of settlement, to update Miss A on the progress of her insurance claim. It also agreed to apologise again in writing for the identified failings in her case and to set out the lessons learnt and the changes to be taken forward to prevent similar failings happening again.
