Report Date


Case Against

Betsi Cadwaladr University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr X complained that the Health Board had failed to respond to his two complaints about a urological issue.

The Ombudsman decided that there had been a failure by the Health Board to respond to the complaints and this had caused frustration and uncertainty for Mr X. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the agreement of the Health Board to apologise to Mr X and provide him with a complaint response, which should also include an explanation for the failure and delay, within 2 weeks.