Miss G complained that she had been waiting for five years to undergo surgery, but the Health Board had told her that she was now not fit for surgery. Miss G said that the Health Board had failed to provide her with a proper explanation as to why she was not fit for surgery. Miss G also complained that when she had attended appointments her records either could not be located or contained incorrect information.
The Health Board said that Miss G had been offered an appointment with a consultant to discuss her treatment options and that there was no evidence of incorrect information in her records. In its complaint response to Miss G the Health Board did not explain how or when the decision was made that she was not fit for surgery. It also did not fully explain how it had reached the conclusion that her records did not contain incorrect information.
The Health Board agreed that, within 2 weeks, it would write to Miss G explaining the reasons why she is not fit for surgery and when/how this was discovered, along with a further explanation of its view regarding her medical records.