Mrs A complained about how Ceredigion County Council presented debts she owed to it, in both a breakdown it issued and during the Council’s complaint procedure.
The Ombudsman found that there were discrepancies in the figures presented by the Council and highlighted these to the Council. The Ombudsman found that this caused frustration and inconvenience to Mrs A and decided to settle the case without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 1 month:
1. Apologise to Mrs A for the inaccuracies contained within the breakdown of what she owes the Council.
2. Reissue the breakdown dated 20 September 2024, correcting the inaccuracies within it.
