Ms A complained that Hywel Dda University Health Board (“the Health Board”) took too long to respond to her complaint. She also complained about the response to an issue referred to the Health Board by the Medical Examiner.
The Ombudsman decided to settle the complaint without an investigation. The Ombudsman sought and gained the Health Board’s agreement that, within 30 working days, it would write to Ms A to apologise for the delayed complaint response. It would also provide further explanation for the issue referred by the Medical Examiner.