Report Date


Case Against

Newydd Housing Association


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Ms X, a tenant, complained about the delay in starting structural remedial work to the exterior of the property, paths, external wall and drainage. She said that she had to chase up the situation with The Association. She outlined ongoing sewerage and trip hazards as a result of the outstanding work.

The Association stated that it had completed plans for the remedial work required but had only received one tender for the work. It was therefore seeking other contractors who would provide a quotation for the work.

The Ombudsman was concerned about the lack of progress or any meaningful update to Ms X. The Association agreed to:
Within 1 month:

1. Write to Ms X to formally explain the current situation concerning the outstanding works, and when these are likely to be started;

2. Thereafter, give a monthly email update to Ms X about the action it has taken, and the progress made towards the remedial work starting, until the start of the work.