Aneurin Bevan University Health Board
Mrs C complained that Aneurin Bevan University Health Board failed to respond to a complaint she made in December 2022.
The Ombudsman decided there had been a delay in the Health Board’s response and this caused inconvenience and frustration for Mrs C. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs C and pay her £50 redress in recognition of the delay. The Health Board also agreed to provide Mrs C with a complaint response within 4 weeks.