Miss F complained about Hafod Housing Association’s handling of her complaint about overgrown grass.
The Ombudsman found that whilst the Housing Association had responded to Miss F’s concerns, it had failed to log her concerns as a formal complaint. She said that this caused uncertainty to Miss F.
The Ombudsman sought and gained the Housing Association’s agreement to write to Miss F with an apology for the failure to properly log her concerns and issue a formal complaint response within 2 weeks.