Mrs A complained that the Health Board failed to arrange regular neuropathy tests, that she had not been monitored over the last 6 years and that it failed to arrange regular diabetic eye screening tests. Mrs A complained to the Health Board on 29 April 2024 and was only provided with a 2 sentence response. She felt that her concerns were not adequately addressed.
The Ombudsman agreed a settlement/early resolution with the Health Board. The Health Board agreed to carry out an investigation into Mrs A’s concerns and provide her with a complaint response under the Putting Things Right guidance. It agreed to provide this within 1 month of receiving the complaint documentation and any clarification needed from Mrs A and her advocate in order to investigate the complaint.