Mr C complained about the treatment he received from a Dental Practice within the Betsi Cadwaladr University Health Board area from November 2022 to May 2023. The Ombudsman investigated whether it was appropriate to refuse Mr C treatment due to him having dental work overseas, whether delaying Mr C’s filling by 6 months caused his tooth further damage, and whether it was appropriate to de-register Mr C from the Practice.
The Ombudsman’s investigation found that the treatment Mr C received from the Practice was appropriate. Given the dental work Mr C had undergone abroad, we found that it was appropriate for the Dentist to refuse treatment. We also found that the delay in carrying out a filling did not cause the tooth further damage and that it was appropriate to de-register Mr C from the Practice when the relationship broke down.
The Ombudsman did not uphold Mr C’s complaints.