Report Date

01/11/2024

Case Against

Newydd Housing Association

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number

202306444

Outcome

Early resolution

Miss A complained about the length of time Newydd Housing Association were taking to undertake repairs to her property and that she still did not have a time frame within which the repairs would be completed.

The Ombudsman decided that whilst the Housing Association had taken steps to complete repairs, some repairs were outstanding. The Housing Association said that it was carrying out these repairs as part of a bigger piece of work that needed to be procured via formal tender. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Housing Associationā€™s agreement to update Miss A every 2 months on how the formal tender/likely time scales for the works were progressing.