Mr T said that Aneurin Bevan University Health Board failed to provide a response to his complaint about the care and treatment provided to his late father, which he made to it in May 2023.
The Ombudsman found that the Health Board had failed to issue a complaint response and had not provided regular and meaningful updates to Mr T. She said that this caused frustration and uncertainty to Mr T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mr T with an apology for the identified failures, offer to pay £150 redress in recognition of Mr T’s time and trouble in making his complaint to the Ombudsman and to issue a complaint response within 4 weeks.