Report Date


Case Against

Neath Port Talbot Council


Environment and Environmental Health

Case Reference Number



Early resolution

Miss P complained that Neath Port Talbot Council failed to respond to her complaint about its refusal to inspect the damp and mould conditions of her privately rented property to determine whether it could take action.

The Ombudsman found that the Council had failed to issue a complaint response. She said that this caused frustration to Miss P. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to write to Miss P with an apology for the failure and to issue a Stage 1 complaint response within 2 weeks.