Mr G complained that Isle of Anglesey County Council had inappropriately applied contact restrictions against him under its “Managing Contact: Unacceptable Actions by Customers” policy (“the Policy”).
Having considered the complaint, the Ombudsman was concerned that that there were outstanding actions required of the Council under the Policy. In particular, the Ombudsman sought confirmation that the Council would carry out a review of the contact restrictions, as required 6 months after restrictions are applied.
The Ombudsman was pleased that the Council agreed to carry out the following actions in settlement of the complaint within 6 weeks:
a) carry out a review of the contact restrictions in place in relation to Mr G under the Policy
b) inform Mr G and the Ombudsman of the outcome of the review and, for any restrictions that remain in place, confirm the nature and duration of the restrictions.
