Report Date


Case Against

Hafod Housing Association


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr A complained about dampness in the property and his concerns about access to the upper part of the garden. Mr A had complained to Hafod Housing Association, but he said it had failed to complete works previously agreed.

Whilst the Ombudsman noted Mr A had asked Hafod Housing Association to install steps to the upper part of the garden and a fence between the neighbouring property, she considered Hafod Housing Association had provided a reasonable explanation as to why this could not occur. The Ombudsman was particularly concerned to learn that despite its previous assurance, Hafod Housing Association had failed to install a new radiator in the downstairs bathroom to alleviate the dampness issue. As an alternative to investigating the complaint, the Ombudsman made recommendations which Hafod Housing Association agreed to implement.

Hafod Housing Association agreed to install a radiator in the kitchen of the property, issue a letter of apology and offer Mr A redress of £100 for the delay and frustration this had caused. All these actions would be within 30 working days.