Report Date


Case Against

Vale of Glamorgan Council



Case Reference Number



Early resolution

Mr T complained that Vale of Glamorgan Council failed to provide a stage 2 response to his complaint about possible asbestos.

The Ombudsman found that the Council had received the stage two request, but due to miscommunication between the teams it had failed to respond. The Ombudsman said this caused frustration and uncertainty to Mr T. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr T and pay him redress of £50 in recognition of the delay in dealing with his complaint. The Council also agreed to provide Mr T with a stage 2 complaint response within 3 weeks.