Report Date


Case Against

Newport City Council


Community Facilities. Recreation and Leisure

Case Reference Number



Early resolution

Mr W complained that Newport City Council refused to accept his complaint about the introduction of fees for residents to use the community tip.

The Ombudsman found that the Council had incorrectly refused to accept his complaint. She said that this caused frustration and uncertainty to Mr W. She decided to settle this complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr W, accept his complaint and issue a complaint response within 3 weeks.