Report Date

04/29/2024

Case Against

Betsi Cadwaladr University Health Board

Subject

Health

Case Reference Number

202309026

Outcome

Early resolution

Miss A complained that Betsi Cadwaladr University Health Board had failed to provide an independent review into her gynaecological care and failed to respond to her concerns in a timely manner.

The Ombudsman found a review into Miss A’s gynaecological care was still not complete despite it being announced in May 2023. Miss A had also been required to approach the Ombudsman more than once to resolve her complaint.

The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Health Board’s agreement to complete the independent review into Miss A’s genealogical care and to offer a financial redress of £250 for the time and trouble taken to resolve her complaint.

The Health Board agreed to complete these actions within 30 working days.