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Case Against

Powys County Council



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Early resolution

Mr X complained that Powys County Council failed to provide a response to his complaint regarding outstanding housing repairs and concerns with his heating costs.

The Ombudsman decided that there had been delays and oversights with the complaint response. She said this caused frustration and uncertainty to Mr X. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to issue its stage 2 response within 3 weeks, which should also include an apology for the delay, and a redress payment of £100.