Mr A complained that a Surgery in the Hywel Dda University Health
Board area failed to address his complaint concerning the care and
treatment he received.
The Ombudsman found that the Surgery failed to address Mr A’s
concerns which caused additional frustration and uncertainty to him.
She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Surgery’s agreement to write to
Mr A, within 2 weeks, with an apology and to issue a complaint response
addressing his concerns.