Miss A complained that she was unhappy with Swansea Bay University Health Board’s response to her complaint about her gastroenterology care and treatment. She said the response did not address all the issues she raised, and that it contains some factual inaccuracies.
The Ombudsman decided that the Health Board’s response had not fully addressed Miss A’s concerns. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Miss A, offer her the opportunity to confirm the outstanding issues from her existing complaint, and to provide a response, remedying any issues identified. The Health Board agreed to complete this action within 6 weeks.