Ms B complained about the care and treatment she received from Aneurin Bevan University Health Board in respect of its failure to examine her and delay in diagnosing a patella tendon rupture.
The Ombudsman decided that the care and treatment provided was reasonable, and the Health Board’s complaint response was also reasonable. However, it was noted that Ms B had written to the Health Board again following receipt of the complaint response, and she had not received a further response. Whilst the Ombudsman considered that the Health Board had provided a reasonable response initially, it should have responded to Ms B to advise of this. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, apologise to Ms B for not providing a response to her further letter.