Ms A complained about the care and treatment provided to her husband, in particular from the Cardiology team.
The assessment found that the Complainant had requested an explanatory meeting with treating clinicians, but that this was yet to be arranged. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 2 months, arrange a meeting with Ms A, her advocate and relevant clinicians to allow an opportunity for discussion further to the complaint response.