Mr A complained that Betsi Cadwaladr University Health Board had not fully addressed his complaint about the care provided to his late mother.
The Ombudsman found that the Health Board’s complaint response had not adequately addressed the concerns Mr A had raised in his complaint. This amounted to maladministration which caused Mr A an injustice.
Instead of investigating the complaint, the Ombudsman obtained the Health Board’s agreement to apologise to Mr A for failing to adequately address his concerns and to issue a further complaint response which sought to remedy this. The Health Board agreed to undertake these steps within30 working days.