Miss P complained that Rhondda Cynon Taf County Borough Council had failed to provide a response to her social services complaint.
The Ombudsman found that the Council had failed to issue a Stage 1 Social Services complaint response to Miss P. She said that this caused frustration and uncertainty to Miss P. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Miss P with an apology and explanation for the failure to issue a complaint response, offer to pay £150 to Miss P in recognition of her time in trouble in making a complaint to the Ombudsman and to issue a Stage 1 complaint response within 2 weeks.