Mr Y complained that Flintshire County Council provided him with inconsistent information regarding what would be considered as part of an Occupational Therapist’s assessment of his property. Mr Y said he was previously told that the assessment would not consider communal areas of the building. More recent information provided by the Council suggested an upcoming assessment would consider the property as a whole.
The Ombudsman found that Mr Y had raised concerns to the Council about the conflicting information, but it did not address his concerns. The Ombudsman said this caused frustration to Mr Y and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 1 Month:
a) Address Mr Y’s concern.
b) Clarify whether an upcoming assessment would consider communal areas of the building as part of the suitability of the property for Mr Y.