Mr A complained that Hafod Housing Association had failed to appropriately address his concerns when responding to his complaint.
The Ombudsman found that the Housing Association had not clearly addressed all of Mr A’s concerns and this caused additional frustration and uncertainty for Mr A. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Housing Association’s agreement to provide a formal and comprehensive complaint response addressing Mr A’s concerns within 4 weeks.