Mr A complained that Planning and Environment Decisions Wales (“PEDW”) had not responded to his complaints or correspondence regarding its handling of planning appeals in his local area.
The Ombudsman found that PEDW had not responded to Mr A’s complaints from September 2025 to May 2026. The Ombudsman said that this caused frustration and inconvenience to Mr A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained PEDW’s agreement to, within 4 weeks, apologise to Mr A for not responding to his complaints and to provide a final response to his complaints.