Mrs A complained regarding the construction of a garage near her property.
The Ombudsman found that the Council had not fully responded to the concerns raised and said this caused uncertainty and frustration for Mrs A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, write to the complainant to clarify the point Mrs A has raised and provide information on how to report a new planning breach following the completion of the build.