Mr A complained about a leak at his property. He said that the Vale of Glamorgan Council (“the Council”) had failed to carry out all the necessary repairs.
The Ombudsman noted that the Council had started some repair works, but it did not fully resolve all the issues Mr A experienced. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement that within 4 weeks it would meet with Mr A to inspect the wet room and identify any outstanding issues; provide Mr A with a schedule and timeline of the planned works; provide information about how to submit a claim for damages; and provide a complaint response to Mr A’s complaint.