Report Date

26/03/2025

Case Against

Vale of Glamorgan Council

Subject

Repairs and maintenance (inc improvements and alteration eg. central heating double glazing)

Case Reference Number

202408757

Outcome

Early resolution

Mr A complained about a leak at his property. He said that the Vale of Glamorgan Council (“the Council”) had failed to carry out all the necessary repairs.

The Ombudsman noted that the Council had started some repair works, but it did not fully resolve all the issues Mr A experienced. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement that within 4 weeks it would meet with Mr A to inspect the wet room and identify any outstanding issues; provide Mr A with a schedule and timeline of the planned works; provide information about how to submit a claim for damages; and provide a complaint response to Mr A’s complaint.