Mr A complained about how Codi Group had handled a complaint he made regarding his father, Mr B, being without heating for a period of time in November 2025.
The Ombudsman decided that whilst the Housing Association had issued a complaint response, it remained unclear what had happened, what should have happened, or that the Housing Association had evidenced that sufficient learning had taken place. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement that within 1 calendar month it would send a further response addressing the outstanding issues.