Mr A complained about Neath Port Talbot Council’s handling of his complaint regarding its failure to issue an amended Individual Development Plan (“IDP”) for his son, within the statutory timelines.
The Ombudsman decided that whilst the Council had issued a Stage 2 response, it was brief and did not sufficiently address the complaints raised, or consider the remedies sought. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement that within 2 weeks it would contact Mr A to agree the outstanding elements of his complaint and clarify the remedies sought; and within 1 month of contact it would respond to the complaint.