Mr A complained about Bannau Brycheiniog National Park Authority’s response to the longstanding issues he raised about rainwater on his property. The Authority had also declined to investigate his formal complaint.
The Ombudsman decided that the Authority should have investigated Mr A’s complaint in line with its complaints policy. She said that the Authority’s decision in this regard caused additional frustration and delays for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Authority’s agreement to apologise to Mr A, investigate his complaint, remedy any issues identified, and confirm any outstanding action with timescales, within 4 weeks.