Mr C complained that Cardiff and Vale University Health Board did not communicate appropriately with him and his family in the final hours of his brother’s life, or following his brother’s death.
The Ombudsman decided that the Health Board had not addressed all of Mr C’s concerns in its complaint response. The Ombudsman noted that the Health Board had offered to meet with Mr C. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to contact Mr C within two weeks, to agree whether to respond to the remaining concerns in a meeting or in writing, and to provide a response within four weeks of the agreement.