Miss B complained that Swansea Council failed to issue the Stage 2 complaint report and outcomes regarding her complaint about Children’s Social Services.
The Ombudsman found that the Council had not issued the Stage 2 report or outcomes and had not provided regular and meaningful updates to Miss B. She said that this caused frustration and uncertainty to Miss B. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, write to Miss B with an apology for the delay, provide a further apology for the lack of updates and issue the Social Services Stage 2 report and outcomes.