Ms X complained that Aneurin Bevan University Health Board failed to respond to the complaint she submitted in August 2024.
The Ombudsman found that the Health Board had failed to respond to the complaint. She said this caused uncertainty and frustration for Ms X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, write to Ms X with an apology and explanation for the delay and to issue its complaint response.